Investigating - Driver Safety Dashboard

Incident Report for Lytx Inc.

Resolved

This incident has been resolved.
Posted Jul 01, 2025 - 16:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 01, 2025 - 16:20 PDT

Update

We are continuing to work on restoring full functionality. While the product remains available, some users may experience intermittent delays and errors. In many cases, these issues can be resolved by refreshing the browser.

Further updates will be provided as they become available.
Posted Jul 01, 2025 - 13:13 PDT

Identified

We are currently in the remediation phase of the ongoing issue affecting Driver Safety Dashboard, Insights, Coaching and Lytx Admin. While the product remains available, some users may experience intermittent delays and errors. In many cases, these issues can be resolved by refreshing the browser.

Our teams are actively working to resolve the problem and restore full functionality. Although we are making progress, we do not anticipate a full recovery until the end of the day.

We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as they become available.
Posted Jul 01, 2025 - 10:19 PDT

Update

We are continuing to investigate the issue with with Driver Safety Dashboard, Insights, Coaching and Lytx Admin. Some clients may be observing errors when accessing these pages. Please note some FYI Notify Events may be coached from within Driver Safety Library.
Posted Jul 01, 2025 - 09:12 PDT

Update

We are continuing to investigate this issue.
Posted Jul 01, 2025 - 07:39 PDT

Investigating

We’re currently experiencing a service disruption with Driver Safety Dashboard. Some clients may be observing errors when accessing the Dashboard. Our Engineering teams have identified the root cause and are working to implement a resolution.

We apologize for any inconvenience and will provide further updates as soon as we have them.
Posted Jul 01, 2025 - 07:31 PDT
This incident affected: Safety & Risk (Insights, Coaching) and Lytx Account Tools (Admin).